Senior Manager, Operational Excellence
IndiaFull-timeSenior levelPosted 1 week ago
Senior customer support role at Conduent. Needs a diploma.
About the role
Senior Manager, Operational Excellence at Conduent. Leads enterprise operational improvement from problem definition through sustained execution.
What you'll do
- Leads enterprise operational improvement from problem definition through sustained execution
- Provides objective assessment, root-cause analysis, governance, operating-model design, cross-functional alignment, implementation support
- Operational assessment and risk: Identifies root causes, control gaps, failure points, adoption barriers, and material business risks across quality, workforce
- Governance and operating model design: Builds scalable playbooks, workflows, RACIs, standards, decision rights, performance routines, and escalation paths
- Implementation and effectiveness: Translates findings into actions, owners, checkpoints, adoption measures, and outcome tracking; supports sustainable BAU handoff
What you need
- Problem solving
- Root cause analysis
Good to have
- Six Sigma