Default Servicing - TL
PuneFull-time4–7 yrsPosted 1 week ago
Mid-level consulting role at Consolidated Analytics in Pune. Needs 4+ years and a B.Com or BBA.
About the role
The Default Servicing Team Leader is responsible for leading and managing a team of default servicing specialists who handle delinquent and defaulted mortgage loans. This role ensures compliance with investor, regulatory, and company requirements while driving operational excellence, customer service, risk mitigation, and portfolio performance.
What you'll do
- Team Leadership & People Management
- Lead, motivate, and develop a team of default servicing associates/specialists
- Conduct regular coaching sessions, performance reviews, and career development discussions
- Monitor productivity, quality, service levels, and compliance metrics
- Create a high-performance culture focused on customer outcomes and operational excellence
What you need
- PowerPoint
- Stakeholder management
- Excel
- Process improvement
- Performance management
- Change management
Good to have
- Complaint handling
- Employee engagement
- Due diligence
- Valuation