Team Leader – Investor Claims
ChennaiFull-time6–10 yrsPosted 1 week ago
Senior banking role at Consolidated Analytics in Chennai. Needs 6–10 years and a B.Com or BBA.
About the role
The Team Leader will be responsible for managing the day-to-day operations of the Investor Claims Process, including claim preparation, review, submission, follow-up, and resolution. The role requires strong knowledge of mortgage investor claim processes, including FHA, VA, and Fannie Mae guidelines , along with experience in claim intake, referrals, reporting, and exception management .
What you'll do
- Manage the end-to-end Investor Claims Process , ensuring claims are accurately reviewed, prepared, submitted, and resolved within defined SLAs/TATs
- Ensure the team understands and follows applicable investor requirements, timelines, documentation, and claim eligibility criteria
- Review claims for completeness, accuracy, and compliance with investor requirements before submission
- Handle complex claims, exceptions, discrepancies, and rejected/returned claims
- Monitor claim status and ensure timely follow-up on pending claims and outstanding requirements
What you need
- MIS reporting
- Reporting
- Claims processing
- Internal controls
- Compliance
- Audit
Good to have
- SOP writing
- Root cause analysis
- Valuation
- Due diligence