Technical Account Manager, (Genius Bar)

About the role

The Technical Account Manager (TAM) for Technical Excellence teams is a highly technical, strategic advisor dedicated to supporting enterprise and strategic customers. Located in India, this role sits at the center of a high-energy, multicultural, and globally distributed network.

What you'll do

• Serve as the primary technical contact for strategic accounts, conducting regular health checks, maturity audits, and CI/CD strategy reviews to boost release confidence
• Assist support teams on escalated cases to ensure seamless customer handoffs, while capturing diagnostic learnings into reusable playbooks and product feedback loops
• Partner across global teams (US CSMs, India support, EMEA engineers) to own technical success plans, track velocity metrics, and mitigate risks early

What you need

• Salesforce
• CI/CD
• Test automation
• Git
• Customer success