Manager - Process Coach
NoidaFull-timeMid levelPosted 2 days ago
Mid-level training role at CorroHealth Infotech in Noida.
About the role
The Manager – Process Coach oversees the performance of lead Coaches and Assistant Managers, ensuring end-to-end management of floor support and training/post-training effectiveness. This role is responsible for strategy, training request management & delivery, escalation handling, and driving improvements across training support systems.
What you'll do
- This position may perform all or most of the primary duties listed below
- Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team…
- Set and monitor utilization targets and resolution rates for the Process Coach team
- Oversee the execution of support schedules, coaching interventions, and performance tracking
- Collaborate with training and onshore teams to ensure knowledge consistency and process accuracy
What you need
- Learning and development