Technical Support Engineer - 10416
PuneFull-time5–7 yrsPosted open since jul 2025
Senior IT support role at Coupa Software in Pune. Needs 5–7 years.
About the role
As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform. Developing an understanding of how our customers do business and what role our products play in that business you will proficiently handle customer issues and escalations for production environments according to severity levels guidelines.
What you'll do
- Work with other business units, including the Integration team, Operations, Engineering and Customer Success, as required ensuring strong customer satisfaction
- Please be advised that inquiries or resumes from recruiters will not be accepted
- Be pivotal in supporting enterprise customers utilizing our cloud-based platform
- Leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices
What you need
- Troubleshooting
- Power Apps
- Customer success
- SQL
Good to have
- Linux
- HTML