Associate Technical Support Specialist
GurugramFull-timeJunior levelPosted 1 week ago
Junior IT support role at Covestic in Gurugram.
About the role
We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.
What you'll do
- Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels
- Troubleshoot common hardware, software, and access-related issues for end users
- Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools
- Assist with account access, password resets, VPN connectivity, and basic system configuration tasks
- Support users across multiple operating systems including Windows, macOS, and ChromeOS
What you need
- ServiceNow
- Networking
- Troubleshooting
- Hardware
- Windows
- Android