Collection Strategy Analyst / Lead

About the role

We are seeking a data-driven and strategic professional to lead our collection strategy for retail and SME loans in India. The ideal candidate will develop, implement, and optimize debt collection strategies that improve recovery rates, reduce delinquency, and ensure compliance with regulatory guidelines.

What you'll do

• Develop risk-based segmentation to prioritize accounts and personalize recovery actions
• Optimize contact strategies (SMS, IVR, email, field visits, call center) based on customer behavior and risk profile
• Identify stress segments and design focused recovery campaigns
• Work closely with the data science team to improve scoring models
• Build dashboards and performance reports for senior management

What you need

• Machine learning
• Data analysis
• Process improvement
• Portfolio management
• CRM
• Operational risk

Good to have

• SQL
• Excel
• Power BI
• SAS
• Tableau
• R