Officer – Grievance Redressal Team
BengaluruFull-timeJunior levelPosted 1 week ago
Customer support role at CreditAccess Grameen in Bengaluru. Needs a degree.
About the role
Tracking all customer and employee grievances that are created/updated in the Grievance Redressal System. Resolving the grievances within the TAT. Achieving the assigned targets. Performing as per the standard policy and processes.
What you'll do
- Monitor the Grievance Redressal System for ticket updating and also capture all the required information for each ticket
- Understand the grievances and resolving them within the TAT
- Categorization of tickets based on the pre-defined parameters, monitoring TATs, escalate tickets based on potential deviation and avoid breach of SLAs
- Creation of Grievance Closure Report as per the prescribed formats, before closure of each Grievance
- 100% achievement of targets
What you need
- Complaint handling
Good to have
- Customer service