Customer Support Executive
PuneFull-timeJunior levelPosted 1 week ago
Junior customer support role at CrelioHealth in Pune. Needs a degree.
About the role
Customer Support Executive at CrelioHealth. Interact with users through a series of actions, answer all queries, and resolve issues via chat.
What you'll do
- Interact with users through a series of actions, answer all queries, and resolve issues via chat
- Maintain and update records for daily queries and escalation
- Support the roll-out of new application features
- Troubleshoot systems and network problems, diagnosing and solving software issues at the user's end
- Escalate problems that cannot be fixed at tier-one support and update users on the status of problems
What you need
- Customer service
- Data entry
- Escalation handling
- Communication