Associate : Feedback Calling
DelhiFull-time0–2 yrsPosted open since feb 2026
Entry-level customer support role at Crepdog Crew Careers in Delhi. Open to freshers; up to 2 years.
About the role
We are looking for a Associate : Feedback Calling to manage outbound calls to customers for order delivery confirmation, feedback collection, and review monitoring. The role involves interacting with international clients , updating CRM systems, and ensuring a positive post-delivery customer experience.
What you'll do
- Conduct 40–60 structured outbound calls daily to collect product feedback and reviews from existing customers
- Modulate voice tone, pitch, and pace based on customer cues - shifting from warm and welcoming to attentive and probing as the conversation demands
- Create a conversational, experiential call flow so customers feel they had a meaningful dialogue, not a scripted questionnaire
- Use active listening techniques to pick up on unspoken cues and probe deeper for genuine, quality feedback
- Maintain high energy and consistency across all calls throughout the shift without drop in articulation or warmth
What you need
- CRM
- Voice process
- Customer service
- Communication