Guest Relations Associate

About the role

We are looking for a dynamic Guest Relations Executive to be the first point of contact for our remote customers. This role requires excellent communication skills, strong hospitality instincts, and the ability to coordinate seamlessly between our customers, store, and warehouse teams.

What you'll do

• Engage with customers over calls in a professional and courteous manner
• Provide a warm and welcoming experience (e.g., greetings, assisting with queries, offering suggestions)
• Take customer orders over the phone and ensure accuracy
• Coordinate with the store/warehouse to confirm product availability, size, and pricing
• Update customers about order confirmations and delivery status

What you need

• Guest service
• Hospitality
• Customer service
• Communication