Technical Executive II Banking
LucknowFull-time2–5 yrsPosted over a month ago
Mid-level banking role at CSC e-Governance Services India in Lucknow. Needs 2+ years and a BCA.
About the role
Provide technical support to BC agents and kiosk operators. Resolve issues related to micro-ATMs, biometric fingerprint scanners, portal login and application access. Troubleshoot hardware, software, connectivity and peripheral-device issues. Diagnose and resolve server time-outs, Aadhaar authentication/UIDAI failures and fund transfer failures.
What you'll do
- Provide technical support to BC agents and kiosk operators
- Resolve issues related to micro-ATMs, biometric fingerprint scanners, portal login and application access
- Troubleshoot hardware, software, connectivity and peripheral-device issues
- Support BC agents in resolving transaction-related technical issues
- Coordinate with the relevant technical teams for issues requiring escalation
What you need
- Troubleshooting
- Customer handling