Customer Success Manager (Remote)

About the role

Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? You will be responsible for enforcing a domino effect . Your success will be in ensuring that your peer customer success managers are delivering success to their end customers.

What you'll do

• As a customer success manager own customer relationship right after customer’s sign up or start a trial
• Work with customers by understanding customer business use case and their reason behind purchase
• Guide customers to "formulate" Accounts health, Product adoption Milestones, Risk and Up sell Alerts from their business use cases
• Conduct workshops for customers to help customers to setup various playbooks
• Coordinate any data and product usage integration queries with the technical support team and ensure a smooth, time bound integration experience

What you need

• Customer success
• Communication