Technical Customer Success Manager - North America
RemoteContract3–5 yrsPosted 1 week ago
Mid-level customer support contract role at Cybeats. Needs 3–5 years. Remote.
About the role
This is not a traditional relationship-management, account-handling, or ticket-routing role. This is a unique, high-leverage position sitting directly at the intersection of Pre-Sales Solutions Engineering, Technical Implementation, Support Triage, and Customer Enablement . You will own the technical post-sale lifecycle of major global portfolios, ensuring complex compliance and security data scales smoothly within client environments.
What you'll do
- Enablement & Knowledge Infrastructure: Actively extract engineering tribal knowledge and turn it into scalable, self-serve corporate assets
- Play a critical role in ensuring our customers' success by driving the adoption and effective utilization of our SBOM (software bill of materials) management platform
- Collaborate closely with cross-functional teams, including sales, product, and engineering, to deliver a seamless experience
What you need
- Customer success
- REST APIs
- Postman
- Sales
- Communication