Solution Engineer - Customer Success
BengaluruFull-time2–4 yrsPosted 1 week ago
Mid-level customer support role at Cybrilla in Bengaluru. Needs 2–4 years.
About the role
Responsible for providing technical solutions to existing and prospective Fintech and Enterprise customers throughout the implementation stage of the onboarding cycle. Existing customers can design their product using an appropriate mix of FP products. You will become an SME for all products and assets of Cybrilla and collaborate with the product team to improve the product better.
What you'll do
- Ensure new customers are onboarded with the right mix of products. Existing customers can design their product using an appropriate mix of FP products
- Guide and train clients or partners to help them understand product technical capabilities to add business value
- Perform R&D with third parties APIs or other products to guide the product team to improve products for better Customer experience
- Participate in Product demos and seek clarifications, test features released by the product team from Customers lens
What you need
- Customer success
- Customer service
- SQL
- JavaScript
Good to have
- ETL
- Wealth management