Technical Support Engineer (Java)
BengaluruFull-time3–6 yrs6 L a yearPosted 1 week ago
Mid-level IT support role at Cybrilla in Bengaluru. Needs 3+ years. Pays ₹6 LPA.
About the role
You sit inside Product Engineering, not in a separate support silo. You're customer-facing, you debug in the real codebase, and you can merge fixes to production. Your job is to collapse the time between "a customer is blocked" and "the customer is unblocked" — and, over time, to make the class of problem stop recurring.
What you'll do
- Own resolution for customer issues end to end — reproduce, diagnose across our services and upstream dependencies (RTAs, TSPs, payment and KYC providers)
- Merge to production under real guardrails — write the fix, get it reviewed
- Protect the operational continuity of your area for every customer
- Each support engineer owns a functional domain — Orders, Payments, and so on — and keeps it running smoothly: an Orders engineer ensures units move cleanly
- When a bug threatens that day-to-day operation, you're the person who keeps it from becoming an incident
What you need
- Java
- SQL
- PostgreSQL
- KYC