Assistant Manager Back Office
MumbaiFull-time6–11 yrsPosted 3 months ago
Senior operations role at Datamark in Mumbai. Needs 6+ years.
About the role
This position is crucial in overseeing our back office operations, ensuring that processes run smoothly and efficiently. As the Assistant Manager, you will manage a team of associates, driving productivity and maintaining high-quality standards in our operations. Your role will involve collaborating closely with different departments and teams to achieve operational excellence and meet client expectations.
What you'll do
- Coordinates and oversees the day-to-day workflow of Back Office Supervisors
- Supports the financial metrics, i.e. speed and efficiency for assigned projects with the assistance of the Back Office Manager
- Assists with hiring and training new staff
- Develops Back Office Supervisors and Lead Operators for promotional opportunities
- Assists with conducting meetings with clients and presents production data, improvement plans, workflow processes, production processes
What you need
- PowerPoint
- Process improvement
- Performance management
- Problem solving