Back Office Supervisor
MumbaiFull-timeSenior levelPosted 4 months ago
Senior operations role at Datamark in Mumbai.
About the role
We are seeking a proactive and experienced Team Leader / Back Office Supervisor to oversee daily operations, manage a dynamic team, and ensure seamless service delivery. The ideal candidate will have strong leadership, reporting, and client-handling skills, with experience in managing rosters and rotational shifts.
What you'll do
- Report Making: Create and maintain accurate reports on team performance, attendance, and KPIs, and present findings to management as required
- Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and service quality
What you need
- Excel
- Process improvement
- Team management
- Reporting