Quality Assurance Specialist - Interpretation Services
ChennaiFull-time3–6 yrsPosted over a month ago
Mid-level quality assurance role at Datamark in Chennai. Needs 3+ years and a diploma or BBA.
About the role
The Quality Assurance Specialist for Interpretation Services assists in the provision of consistent quality interpretation/auditing services through the monitoring of the interpreter and contact center workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of interpreter/transaction monitoring performance.
What you'll do
- Monitors interpreter performance, working with supervisors to implement improvement plans
- Prepares quality reports by collecting, analyzing, and summarizing information and trends
- Prepares and conducts audit work in accordance with acceptable audit standards and plans
- A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time
- Prepares organization for formal and informal audits
What you need
- AML