Senior Manager Operations
MumbaiFull-time12–18 yrsPosted over a month ago
Leadership operations role at Datamark in Mumbai. Needs 12–18 years.
About the role
Senior Manager Operations at Datamark. Operational Management.
What you'll do
- Lead and manage daily BPO operations across both Voice and Non-Voice processes
- Develop, implement, and refine operational strategies that ensure high levels of efficiency, quality, and customer satisfaction
- Oversee execution of production plans and monitor team performance metrics to drive continuous improvement
- Handle high-level client escalations effectively and ensure issues are resolved promptly and professionally
- Lead, mentor, and develop a large workforce including managers and frontline employees (minimum 250 FTEs)
What you need
- Reporting
- Excel
- Data entry
- Process improvement
- Data analysis
- Client relationship
Good to have
- Internal controls
- Cross-selling