Trainer - Banking Operations

About the role

The Trainer - Banking Operations is responsible for designing, delivering, and continuously improving training programs for employees supporting Disputes, Customer Services, and Centralized Fulfilment functions. The role focuses on building operational excellence, enhancing process knowledge, ensuring compliance with banking regulations, and improving employee performance through effective training delivery, coaching, and quality interventions.

What you'll do

• Training Delivery & Facilitation
• Conduct instructor-led, virtual, and on-the-job training programs for new hires and existing employees
• Deliver training on banking operations, dispute processing, customer service procedures, and centralized fulfilment activities
• Facilitate onboarding programs and ensure successful transition of employees to production
• Conduct refresher trainings based on process updates, quality trends, and business requirements