Lead Associate - P&C Transcription

About the role

We are looking for a proactive and detail-oriented Senior Lead Associate – Transcription to oversee the transcription team responsible for processing Legal claims. The role will involve team management, quality monitoring, process compliance, and liaising with stakeholders to process claims, team productivity, and alignment with client-specific requirements.

What you'll do

• Supervise day-to-day activities of the transcription team and ensure timely completion of tasks
• Conduct quality audits and reports, ensure adherence to internal and client guidelines
• Provide coaching, feedback, and training to processors to improve accuracy and performance
• Serve as the point of contact for issue resolution, escalations, and communication with field inspectors or cross-functional teams
• Monitor team performance metrics and report daily/weekly/monthly dashboards to management

What you need

• Transcription
• Data privacy
• PowerPoint