Product Onboarding Specialist

About the role

As a part of the customer success team, your goal is to provide an exceptional customer onboarding experience & providing them step-by-step tutorials, unlimited guidance, and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

What you'll do

• Handover from sales by understanding customers' persona, their pain points, and expectations
• Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process
• Guide users on product features and train them to use it effectively
• Make sure the customer achieves an early value and feels wow so he actually starts reaping the potential of the product
• Evaluate customers' usage patterns and determine additional ways the customer can successfully leverage the platform features

What you need

• Onboarding
• Customer success