Manager | ITSM | Bengaluru Eco space | Technology Strategy & Transformation
BengaluruFull-time10–18 yrsPosted 1 week ago
Leadership consulting role at Deloitte India in Bengaluru. Needs 10+ years and a B.Tech, B.E. or B.Sc.
About the role
We are seeking a highly driven and governance-focused SIAM professional to establish and mature enterprise-scale IT Service Integration and Management (SIAM) operations across complex multi-vendor environments.
What you'll do
- SIAM Governance & Service Integration
- Establish and operationalize SIAM governance frameworks across multi-vendor IT ecosystems
- Drive Service Delivery Excellence initiatives across Incident, Problem, Change, Major Incident, and Service Improvement processes
- Define and implement governance operating models for large-scale managed services engagements
- Create governance structures for Daily, Weekly, Monthly, and Quarterly operational reviews
What you need
- Stakeholder management
- Root cause analysis
- ERP
- MIS reporting
- ITIL
- Change management
Good to have
- SAP
- ServiceNow