T&T- Customer- CSAD- Customer Exp- Senior Associate- Bangalore
BengaluruFull-timeFresherPosted 2 days ago
Entry-level customer support role at Deloitte India in Bengaluru. Open to freshers with a B.Com.
About the role
Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. As an Analyst in our Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -
What you'll do
- Handle customer interactions via voice, chat, and email
- Support customers with product troubleshooting, workflow navigation, installation, and “how to” queries
- Maintain end to end ownership of customer cases
- Ensure detailed and accurate documentation for every case
- Identify opportunities for feature adoption and product upgrades
What you need
- CRM
- Customer service
- Voice process
- Sales