Graduate Trainee - ORM
MumbaiFull-timeFresherPosted 5 days ago
Entry-level marketing role at Dentsu Global Services in Mumbai. Needs a diploma.
About the role
The purpose of this role is to deliver regular reporting for Digital Marketing channels and campaigns, as well as audience, attribution and CRO (conversion rate optimisation) analysis. 6 months (with the possibility of securing a full-time role post completion, based on performance)
What you'll do
- Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools
- Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience
- Build brand awareness by addressing user queries and maintaining a positive online perception
- Acknowledge compliments and highlight positive feedback on brand social media pages and utilize social listening tools effectively for monitoring and response management
- Categorize data and prepare daily, weekly, and monthly ORM performance reports
What you need
- Social media
- Digital marketing
- CRO
Good to have
- SEO