Executive Operations (ASQ)
BiharFull-time5–8 yrsPosted 4 weeks ago
Senior operations role at DHL Group in Bihar. Needs 5–8 years and a diploma.
About the role
The Service In-charge is responsible for managing the day-to-day operations of one or more assigned Service Centres, Branches or Business Delivery Offices (BDOs), ensuring safe, timely and cost-effective movement of shipments while consistently delivering high standards of operational performance and customer service.
What you'll do
- On-Time Delivery %, Shipment Processing Accuracy, Service Level Adherence
- Customer Complaint Resolution TAT, Service Recovery Effectiveness, Customer Satisfaction
- Manpower Productivity, Vehicle Utilisation, Resource Optimisation
- Reduction in Undelivered Shipments, RTO Control, Exception Management
- COD Reconciliation Accuracy, Expense Control, Asset Accountability
What you need
- Reporting
- MIS reporting
- Customer service
- Process improvement
- MS Office
- SOP writing
Good to have
- Last-mile delivery
- Reconciliation
- Complaint handling
- Performance management