Regional DP Quality Improvement Manager
MumbaiFull-time5–8 yrsPosted 4 weeks ago
Closed
Senior supply chain role at DHL Group in Mumbai. Needs 5–8 years and an MBA.
About the role
The Regional DP Quality Improvement Manager is responsible for driving service quality, process adherence and continuous improvement across the regional DP First Mile and Last Mile network. The role monitors end-to-end shipment lifecycle performance across Service Centres and delivery locations, identifies service-quality gaps and drives corrective actions with branch, area and regional operations teams.
What you'll do
- Key Performance Indicators (KPIs)
- PDA fill rate / availability vs. approved requirement
- Pickup / delivery SLA performance supported by PDA network
- Deliveries / pickups per PDA, manpower utilisation
- Cost per shipment / delivery and productivity-linked cost improvement
What you need
- Last-mile delivery
- Logistics
- Excel
- Root cause analysis
- Data analysis
- MIS reporting
Good to have
- Supply chain
- Talent management
- Lean
- KYC
- Reconciliation
- SOP writing