Senior Architect
Chennai, Indore, Hyderabad, Bengaluru, Andhra PradeshFull-timeHybrid10–18 yrsPosted 1 week ago
Leadership software engineering role at DHL Group in Chennai, Indore and 3 more cities. Needs 10+ years. Hybrid.
About the role
As a Principal Architect (Genesys), you will own the architectural strategy, governance, and technical roadmap for our enterprise-scale Genesys Cloud CX platforms. You’ll partner with business leaders, product teams, and engineering to design scalable, secure, and innovative solutions leveraging Genesys Cloud CX technologies.
What you'll do
- Own the architectural strategy, governance, and technical roadmap for our enterprise-scale Genesys Cloud CX platforms
- Partner with business leaders, product teams, and engineering to design scalable, secure, and innovative solutions leveraging Genesys Cloud CX technologies
- Lead the end-to-end architecture for Genesys-based contact center solutions, designing scalable and resilient capabilities across voice, digital channels, IVR, bots
- Architect integrations with CRM, identity, analytics, and enterprise systems while driving modernization and best practices
- Guide technical team, collaborate with business stakeholders to shape future-ready designs, ensure compliance with security and data privacy standards
What you need
- NLP
- CRM
- Data privacy