Customer Care Executive - Corporate Office
JaipurFull-time1–4 yrsPosted over a month ago
Junior customer support role at Dr. B. Lal Clinical Laboratory in Jaipur. Needs 1+ years.
About the role
The Customer Care Executive at Dr B lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and the promotion of additional services, the mission is to enhance customer satisfaction and loyalty.
What you'll do
- Handle incoming calls from customers with professionalism and courtesy
- Provide accurate information about our diagnostic services, pricing, and processes
- Address customer inquiries, concerns, and complaints in a timely and efficient manner
- Schedule appointments and assist customers with the registration process
- Proactively reach out to customers for appointment reminders and follow-ups
What you need
- Customer service
- CRM
- MS Office
- Voice process
- Upselling
- Cross-selling