Product Support Specialist (12 month contract)
PuducherryContract1–3 yrs6 L–₹7 L a yearPosted 4 months ago
Junior IT support contract role at DrDoctor in Puducherry. Needs 1–3 years. Pays ₹6–7 LPA.
About the role
This role is for maternity cover and we are looking for people who are either available immediately, or can join us before the end of October for a 12 month period. 🩺OK, that’s me, but who are DrDoctor? Take a look at our careers page or our website to find out a bit more about our mission, vision, and impact!
What you'll do
- Be a detail oriented person who takes pride in providing high quality customer service
- Be a natural problem solver with an inquisitive and analytical nature
- Have excellent written and spoken English
- Stay up-to-date with the latest technologies, industry trends, and best practices related to customer support and technical troubleshooting
- Be driven to hit support related KPI’s whilst using data to draw important product insights
What you need
- Ticketing tools
- Troubleshooting
- Zendesk
- Chat support
Good to have
- JIRA
- HubSpot
- Freshdesk