Application Support Analyst II
MumbaiFull-timeHybrid2–5 yrsPosted over a month ago
Mid-level IT support role at Duck Creek in Mumbai. Needs 2+ years and a B.Tech, B.E. or B.Sc. Hybrid.
About the role
The Application Support Analyst acts as an individual contributor within support, driving service excellence within the support organization through hands-on ticket work, demonstrating quality, ownership, and resolution pace. They handle day-to-day items submitted through the support portal, internal technical tasks and investigation, as well as client-facing communication as regards support items.
What you'll do
- Act as an individual contributor by maintaining active ticket ownership and demonstrating strong closure habits and quality expectations
- Investigate and troubleshoot application issues, working to identify root causes and implement resolutions
- Support day-to-day ticket operations, reduce backlog, and improve service delivery
- Escalate complex issues specialized departments when necessary
- Document incidents, troubleshooting steps, and resolutions for future reference in support knowledge bases
What you need
- Troubleshooting
- PowerShell
- .NET
- HTML
- JavaScript
- Active Directory
Good to have
- ITIL
- Networking
- Learning and development
- SQL Server
- SQL
- Azure