Business Analyst - Application Support
MumbaiFull-timeHybrid3–6 yrsPosted over a month ago
Mid-level data analytics role at Duck Creek in Mumbai. Needs 3+ years and a B.Tech, B.E. or B.Sc. Hybrid.
About the role
As a Senior Business Analyst within the Application Support team, you will serve as the functional subject matter expert for Duck Creek Reinsurance (DCR). You will own the end-to-end analysis and resolution of complex client issues, translate reinsurance business needs into effective application solutions, and drive continuous improvement in service quality and product performance.
What you'll do
- Provide expert-level functional support for DCR and own complex client issues end-to-end, serving as the primary functional escalation point
- Lead impact assessment, prioritization, investigation, stakeholder communication, root-cause analysis, corrective actions, resolution validation, and closure
- Elicit and analyze client requirements and translate them into functional specifications, configuration recommendations, defect reports
- Coordinate with Product, Engineering, Cloud Operations, functional consultants, and external partners to resolve issues, manage risk, and ensure timely follow-through
- Lead or support functional configuration, test planning and execution, release readiness, deployment validation, and post-release stabilization for DCR updates, patches
What you need
- Root cause analysis
- Business analysis
Good to have
- SQL
- ITIL