Analyst, Customer Care Center–Service

About the role

The role supports customer servicing operations by handling borrower inquiries, maintaining accurate loan information, and resolving customer concerns within defined servicing frameworks. The individual ensures delivery of a high-quality customer experience through effective communication, issue resolution, and adherence to service standards.

What you'll do

• Handle loan-related customer inquiries through servicing channels, ensuring accurate, relevant
• Evaluate customer interactions and update, amend, or maintain loan information in servicing systems, ensuring data accuracy and compliance
• Assess, track, and resolve borrower complaints, applying judgment to determine appropriate resolution or escalation while ensuring effective closure
• Utilize autodialing systems effectively to manage customer outreach while maintaining quality, compliance, and customer experience standards
• Achieve defined productivity and contact targets, balancing efficiency with accuracy and service quality expectations

What you need

• Customer service
• Problem solving