Associate Process Manager
ChandigarhFull-time4–7 yrsPosted open since dec 2024
Mid-level operations role at eClerx in Chandigarh. Needs 4+ years and a B.Tech, B.E. or B.Sc.
About the role
The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects.
What you'll do
- Prepares performance reports by collecting, analysing, and summarizing data and trends
- Ensure Critical Performance Metrics are met consistently
- Revert to client/vendor queries on routine issues
- Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
- Perform audits and quality checks on Team Leads & Floor Supports
What you need
- Telecom
- Voice process