Associate Process Manager
PuneFull-timeMid levelPosted open since aug 2023
Mid-level operations role at eClerx in Pune.
About the role
Associate Process Manager at eClerx. Serve as the first point of contact for internal users seeking technical assistance over the phone or email or any other medium.
What you'll do
- Serve as the first point of contact for internal users seeking technical assistance over the phone or email or any other medium
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by users
- Walk the users through the problem-solving process
- Responding to client support requests
What you need
- MS Office
- Problem solving