Associate Process Manager - TM
PuneFull-time3–5 yrsPosted open since jul 2023
Mid-level operations role at eClerx in Pune. Needs 3–5 years and an MBA, M.Com or B.Com.
About the role
Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.
What you'll do
- Independently handle clients and client calls– establish self as a valued partner
- Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
- Build domain expertise and lead from the front
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams
What you need
- KYC
- AML
- Due diligence
- Telecom