Customer Operations I Executive I Pune & Mumbai Daily Walkin
MumbaiFull-timeJunior levelPosted open since feb 2023
Junior customer support role at eClerx in Mumbai. Needs a diploma.
About the role
Customer Operations I Executive I Pune & Mumbai Daily Walkin at eClerx. Responding to incoming chats from customers in a professional and courteous manner.
What you'll do
- Responding to incoming chats from customers in a professional and courteous manner
- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing
- Proactively seeking opportunities to upsell and cross-sell products and services to customers
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system
What you need
- CRM
- Sales
- Telecom
- Upselling
- Problem solving
- Cross-selling
Good to have
- Customer service