Process Manager
PuneFull-time3–6 yrsPosted open since jan 2024
Mid-level operations role at eClerx in Pune. Needs 3+ years and a B.Tech, B.E. or B.Sc.
About the role
Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.
What you'll do
- Process mapping and identifying non value add steps / friction points in the process
- Discover, monitor and improve processes by extracting and analysing knowledge from the event logs in Process Mining/Celonis tool
- Work alongside both technical and non-technical stakeholders to understand business challenges to help design process mining initiatives and prioritize the requests
- Act as customers’ key contact and guide them through revealing process trends, inefficiencies & bottlenecks in the business process
- Support validation of data (counts, values between source systems and Celonis)
What you need
- SQL
- Data analysis
- Process improvement
- Machine learning
- Python
- NumPy
Good to have
- Power BI
- Tableau
- Pandas
- Scikit-learn
- Telecom