Senior Process Manager
PuneFull-time15–27 yrsPosted open since sept 2025
Leadership operations role at eClerx in Pune. Needs 15+ years and an MBA, MCA or M.Tech.
About the role
Senior Process Manager at eClerx. Client Relationship Management: Build and maintain strong, strategic partnerships with clients.
What you'll do
- Client Relationship Management: Build and maintain strong, strategic partnerships with clients
- Proactively identify client needs, develop tailored solutions, and exceed client expectations
- Serve as the primary point of contact for client escalations and issues
- Consulting: Provide expert guidance and solutions to address complex business challenges through technology & data solutions. Develop and execute strategic roadmaps…
- Translate business requirements into actionable solution blueprints, considering data availability, technical feasibility, and business impact
What you need
- Six Sigma
- Customer service
- Team management
- LLMs
- Machine learning
- JIRA
Good to have
- Data visualisation
- Power BI
- Root cause analysis
- Git
- Tableau
- Client relationship