Senior Process Manager
PuneFull-time9–16 yrsPosted open since dec 2024
Leadership operations role at eClerx in Pune. Needs 9+ years and a B.Tech, B.E. or B.Sc.
About the role
The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs.
What you'll do
- Prepares performance reports by collecting, analysing, and summarizing data and trends
- Ensure Critical Performance Metrics are met consistently
- Revert to client/vendor queries on routine issues
- Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
- Perform audits and quality checks on Team Leads & Floor Supports
What you need
- Telecom
- Voice process
- Process improvement