Technical Support - Contact Centre Systems
HyderabadFull-timeJunior levelPosted 1 week ago
IT support role at ECS in Hyderabad. Needs a B.Tech, B.E. or B.Sc.
About the role
We are looking for a skilled Contact Center Technical Support Engineer with deep expertise in contact center technologies to support the seamless operation of customer service platforms. This role requires diagnosing, troubleshooting, and resolving technical issues across various systems, including IVR, workforce management, quality management, and conversational AI.
What you need
- Troubleshooting
- Networking
- Root cause analysis
- AWS
- SQL
- Power BI
Good to have
- Azure
- Microservices
- Kubernetes
- Docker
- Tableau
- Python