ECA - Operations Executive - Chennai

About the role

To be the custodian for ensuring smooth Operations Management at dedicated Center and partner centres along with colleges, driving data accuracy on all systems and process adherence in all functions. Reporting to Centre Manager, dotted line to Operations Manager

What you'll do

• Tracking of all activities (MTP, operations and business) and business done at allocated centers during the day
• Ensure that all activities at the center are according to the CPS
• Batch launch documentation, mobilization as per TAF verification, document compliance
• Manage the NPS of the centre, get timely rating and maintain score above 85%. Attendance of the learners at centre to be managed above 85% . Follow up for the inactive…
• Calls to be done to in training learners including welcome, support, follow up calls. Collect learner testimonials in the form of videos, photos and text on email etc

What you need

• SOP writing
• Documentation
• Internal audit
• AWS
• Reporting