Customer Support Associate/ Walmart Seller Support, PUNE - ( Job ID - 24184)
PuneFull-time0–2 yrsUp to ₹0.3 L a yearPosted 2 months ago
Entry-level customer support role at Educohire in Pune. Open to freshers; up to 2 years. Pays up to ₹0.3 LPA.
About the role
We are hiring Customer & Seller Support Executives in Pune to assist sellers on an e-commerce platform. You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.
What you'll do
- Handle seller inquiries via voice, chat, or email and provide timely resolutions
- Troubleshoot account, listing, and order issues following standard guidelines
- Escalations management and inter-team coordination for technical queries
- Maintain logs of customer interactions and performance/CSAT targets
- Perks & Interview Process
What you need
- Customer service
- Escalation handling
- Communication