Urgent requirement of seller support executive for E-commerce company in Pune - ( Job ID - 24367)
PuneFull-time2–5 yrsUp to ₹0.3 L a yearPosted over a month ago
Mid-level customer support role at Educohire in Pune. Needs 2+ years and a B.Com. Pays up to ₹0.3 LPA.
About the role
We are looking for dynamic and customer-focused professionals for an E-commerce Seller Support Process in Pune. The selected candidates will be responsible for providing effective support and assistance to sellers/customers, resolving queries, and ensuring a positive service experience. This position is strictly open to local candidates residing in Pune. Candidates willing to relocate need not apply.
What you'll do
- Handle seller/customer queries and provide appropriate resolutions
- Deliver professional and effective customer support through the assigned communication channels
- Understand customer or seller concerns and resolve queries within the defined process guidelines
- Maintain a high level of customer satisfaction and service quality
- Handle escalations professionally and provide timely resolutions
What you need
- Customer service
- Communication
- Escalation handling
Good to have
- Customer handling