Data Service Excellence Specialist, IT
PuneFull-time4–7 yrsPosted over a month ago
Mid-level data analytics role at Edwards Lifesciences in Pune. Needs 4+ years and a B.Sc, B.Tech or B.E..
About the role
We are seeking a Data Service Excellence Specialist to provide Level 3 support, access governance, incident resolution, user guidance, and operational coordination across Power BI, Qlik, Snowflake, and related services. This role is a hands-on escalation and resolution point that works directly with business users and partners with deeper platform and engineering specialists when a change to the underlying product or platform is required.
What you'll do
- Provide Level 3 functional and technical support for Data & Analytics platforms, including Power BI, Qlik, Snowflake, and related services
- Investigate incidents and service requests by gathering evidence, reproducing issues, analyzing business impact, troubleshooting root causes
- Own access requests and provisioning activities while ensuring alignment with security, governance, compliance, and segregation-of-duties requirements
- Act as the escalation point for front-line and offshore support resources, validating prior troubleshooting, improving escalation quality
- Monitor, prioritize, and coordinate incident and request workloads through ServiceNow, Jira, and established service management practices
What you need
- Power BI
- SQL
- Snowflake
- Qlik
- Data analysis
- DAX
Good to have
- Tableau
- JIRA
- IPR
- ServiceNow
- ITIL
- Git