Junior Developer - EPM
HyderabadFull-timeFresherPosted 3 months ago
Entry-level software engineering role at Eifn in Hyderabad. Open to freshers with a degree.
About the role
Escalate complex incidents to Tier-2 or Tier-3 support teams. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.
What you'll do
- Monitor EPM applications and scheduled jobs
- Perform ticket triaging and assign or escalate incidents based on priority and severity
- Handle recurring support tickets following documented procedures
- Execute routine operational and maintenance activities
- Perform initial troubleshooting and root cause analysis for basic issues
What you need
- Performance management
- SQL
- AWS
- Root cause analysis
- SOP writing
- Azure