Junior Siebel Support Engineer
HyderabadFull-time2–5 yrsPosted 2 weeks ago
Mid-level IT support role at Eifn in Hyderabad. Needs 2+ years and a degree.
About the role
Responsibilities for SN Oracle Siebel CRM-POS Support Engineer:
What you'll do
- Provide L2/L3 production support for Oracle Siebel CRM/POS System
- Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets
- Monitor application health, integrations, workflows, and batch processes
- Support releases, deployments, testing, and production validation activities
- Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues
What you need
- CRM
- POS
- Root cause analysis