Siebel Support _ Tier 2 CTR
RemoteFull-time5–9 yrsPosted 5 days ago
Senior customer support role at Eifn. Needs 5+ years and a degree. Remote.
About the role
Qualifications for SN Siebel Operation Support JD #2: Experience working with Siebel Development tool, i.e., SQL and Shell Scripting, EIM/EAI, Web Services, etc., Qualifications for SN Siebel Operation Support JD #3: Experience working with Siebel Development tool, i.e., SQL and Shell Scripting, EIM/EAI, Web Services, etc.,
What you'll do
- Provide L2/L3 production support for Oracle Siebel CRM/POS System
- Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets
- Monitor application health, integrations, workflows, and batch processes
- Support releases, deployments, testing, and production validation activities
- Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues
What you need
- CRM
- Customer service
- SQL
- POS
- Shell scripting
- Root cause analysis
Good to have
- ERP
- AWS
- Azure